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    Administrative Medical Assistant

    1 Students Enrolled Occupation: Medical Administrative Assistant
    1 Students Enrolled Occupation: Medical Administrative Assistant

    Additional information

    Hours: 330
    Duration: 6 months

    Language: English
    Level: Beginner

    Data sheet

    Certification included

    To request more information, you can contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

    Online courses are accessible 24/7/365 and self-paced, allowing you to progress at your own pace on your own schedule. They can be taken from anywhere in the world from the comfort of your own home. Classroom courses have a set schedule of the days and times the courses will be held, and you must attend during those specific times.

    Find out if online learning is right for you by contacting our team of registration advisers. Our team is available to answer any of your questions about taking an online course before you commit to enrolling. We will walk you through what to expect to ensure you are making the right decision. You can contact a registration adviser today via online chat, our website contact form, or toll free at 1-855-201-6910.

    No, you are not required to have a diploma or higher education degree to enroll in an online course. However, some occupations may require minimum educational thresholds for employment or certification. For more information on your desired career requirements, please contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

    To take an online course, you will need to have access to an internet connection and an internet ready device such as a laptop, PC, or tablet. For course specific requirements, please visit the course page or contact a registration adviser today.

    Our courses are developed with multiple formats including text, audio, video, and interactivity. Our courses also include multiple resources and tools which can include flashcards, games, activities, and more.

    No, you can take the online courses from anywhere in the world.

    We participate in several financial assistance options including third party funding, both military and non-military. To request more information on the financial assistance options available and check your eligibility, contact us via online chat, our website contact form, or toll free at 1-855-201-6910.

    Duration is the amount of time you will receive access to your course. Durations vary by course and range between 1 month and 12 months. If you complete your course before your duration ends you will continue to have access to your course until the duration period ends.

    Many of our career training programs include certification vouchers. This means that at the successful completion of your course, at no additional charge, you will receive an exam voucher for the corresponding industry certification. This voucher will allow you to register and sit for the appropriate certification exam to obtain your industry credential.

    Our online courses are open enrollment, so you can start immediately. If you are using any third-party funding to cover your course tuition, your start date may be a future date determined by your funding program.

    Once enrolled, you will be assigned a client adviser who will provide you with customer and technical support. Your client adviser will supply you with your course access information, any needed materials, and be available to answer any questions you have during your training experience. They will regularly check-in with you to monitor your progress and assist you with staying on track. You will also be assigned to a course mentor who will provide curriculum support throughout your training. Your mentor is available to answer any questions you have on your course curriculum, will monitor your progress and understanding of the curriculum, and may give assignments or quizzes.

    If you experience any trouble accessing your course including technical issues or lost login credentials, please contact your client adviser at helpdesk@worldeducation.net.

    We strive to provide a fully online experience for students however some of our training courses include physical materials or equipment. Courses that have materials shipped directly to students will be shipped within 7 business days of registration. Some training courses have material for different sections and these courses may require multiple shipments as you completed stages of your course.

    Our goal for students is to successfully complete their training course and achieve their career goals. We understand that extenuating circumstances can interfere with your ability to complete your course in the duration given. Because of this we have free or low-cost extensions available for our courses upon request. To discuss or request an extension please contact your client adviser at helpdesk@worldeducation.net.

    Upon successful completion of your course and fulfillment of any outstanding financial obligations, you will receive your certificate of completion. Certificates are provided to you within 30 days of completion. Your certificate will validate the training course you completed with a stamp of completion.

    Students that successfully complete our career training programs are assigned a career development adviser who will coordinate placement at a local externship or hands on opportunity. These opportunities are optional and may vary based on availability and occupation. Your career development adviser will also provide job search services such as: resume building, mock interviews, job opportunity resources, and more. Our professional enrichment courses do not come with a career adviser or career services.

    Program Description

    Designed to help anyone who is looking to become an administrative medical assistant, this interactive course gives one a look into the duties, responsibilities and skillsets that one needs to join a medical office. It is a key stepping-stone, especially for students who are interested in this aspect of a hospital. Skilled administrative medical assistants are in high demand and this course can help to pave the way for your career. Perfect for students and beginners, the course is based on the following core areas: • Background and history of medical assistants in the profession • Medical ethics, interpersonal skills and medical laws that apply • Scheduling techniques and skills for handling appointments and over-the-phone conversations • Understanding and introduction to medical terminology • The basics of coding and billing when it comes to insurance • Management of finances as well medical records Students of this course can go on to join clerical positions in a medical office and become administrative medical assistants. From detailing job responsibilities to helping you develop the skills needed to work in a medical office, this course will give you a comprehensive look into the technical and administrative side of hospitals. The course is aimed to help you develop your skillsets and kick start a fast paced career in the healthcare and medical industry.

    Learning Objectives

    At the end of this course, you will be able to: • Function effectively in administrative and clerical positions in the medical office • Describe the roles of a professional medical administrative assistant • Manage health information and records according to privacy policies • Complete basic billing and coding to process insurance forms • Manage practice finances • Assist in handling medical emergencies • Describe techniques for academic and career development • Describe the healthcare environment


    Medical Office Assistant Module 1 Professional and Career Responsibilities • Customer Service • Employment Opportunities • Job Responsibilities • Understanding Emotional Work-Related Problems • Professionalism • Licensure • Certification • Health Care Reform • History of Health Care • Changes in Health Care • Today’s Health Care Delivery System • Medical Practice Setting • Physician Specialist Medical Office Assistant Module 2 Ethics and Communications • Medical Ethics • Medical Etiquette • HIPAA 1996 • Confidentiality • Medical Professional Liability • Criminal and Civil Law • Litigation Prevention • Essential Communication • Methods of Communication • Professional Communication Medical Office Assistant Module 3 Reception and Telephone Procedures • Office Receptionist • Opening the Medical Office • Processing Patients • Office Safety and Emergency Preparedness • Closing the Medical Office • Telephone Communication • Telephone Equipment & Services • Telephone Policies & Procedures • Telephone Reference Aids Medical Office Assistant Module 4 Appointments and Filing Procedures • Scheduling Appointments • Scheduling Tips & Types of Appointments • Appointment Reminder Systems • Appointment Reference Sheet • Commercial Filing Systems • Electronic Filing Systems • Paper-Based Filing System • Filing Equipment, Supplies, & Their Uses • Charge-Out & Control Systems • Filing Documents in Patient Records • Record Retention & Storage • Destroying Documents Medical Office Assistant Module 5 Medical, Drug, and Prescription Records • Patients’ Medical Records • Medical Record Systems • Recordkeeping • Documentation Guidelines • Correcting a Medical Record • Audit of Medical Records • History of Drug Laws • Drug Names & References • Understanding Prescriptions • Control & Storage of Drugs Medical Office Assistant Module 6 Written Communication • Letter Standards, Styles & Components • Composing Letters • Corrections in Business Correspondence • Envelope Enclosures • Medical Transcription • Processing Mail • Electronic Correspondence • Supplies & Equipment • Handling Incoming & Outgoing Mail • Managing Office Mail • Electronic Mail Medical Office Assistant Module 7 Banking • Revenue Cycle • Fee Schedules • Patient Billing • Receiving Insurance Payment • History of Credit • Credit & Collection Laws • Checks & Bank Deposits • Checkbook Management • Bank Statements Medical Office Assistant Module 8 Bookkeeping and Coding • Patient Accounts • Daysheet • Accounts Receivable Control • Cash Funds • Procedure Coding • Coding Terminology • Diagnostic Coding Using ICD-10-CM • ICD-10-CM Codebook • Chapter-Specific Coding Guidelines Medical Office Assistant Module 9 Health Insurance Systems and Office Responsibilities • Third-Party Payers • Insurance Plans & Programs • Handling Insurance Claims • Claims Submission & Time Limits • Office Guidebooks • Employer Responsibilities • Facility Oversight • Office Supplies • Business Travel Medical Office Assistant Module 10 Financial Management • Managing the Office • Medical Practices • Computerized Financial Management • Analyzing Practice Productivity • Accounts Payable • Payroll • Seeking a Position as an Administrative Medical Assistant



    This program does not have any prerequisites.

    Technical Requirements

    All required reference materials are provided with this program. Technical requirements: Internet Connection • Broadband or High-Speed (DSL, Cable, Wireless) Hardware Requirements • Processor - 2GHz Processor or Higher • Memory - 1 GB RAM Minimum Recommended Software Requirements • Operating Systems - Windows 7, 8 or 10; Mac OS x 10 or higher • Microsoft Office 2007, 2010 or 2013 or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx) • Internet Browsers - Google Chrome is highly recommended • Cookies MUST be enabled • Pop-ups MUST be allowed (Pop-up Blocker disabled) • Adobe PDF Reader


    Students who complete this program will be prepared to sit for the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA). Each state may have additional licensing requirements, be sure to research your states requirements for employment by visiting your states occupation board.


    • 100% Online, Self-Paced • Open Enrollment • Admissions and Student Support • Multimedia Rich and Interactive Content • Industry Certification Exam, when applicable • Hands-on Opportunity Upon Completion

    Career Services

    Students that successfully complete our career training are given a full years access to our modern day career services. With our career services, students are provided a multitude of career development tools to help launch their career quickly and successfully. These tools include:

    • Certification Exam Voucher and Registration Assistance (If Applicable)
    • Resume Building Assistance
    • Externship or Shadowing Placement
    • Career Coaching
    • Employer Skills Matching
    • And More!

    We are dedicated to serving our students on their unique career development journey. Whether you are transitioning to a new career, entering the workforce for the first time, or an experienced professional looking to climb the corporate ladder, our career services team can provide you with professional development tools applicable for any stage of your career.

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